The Restaurant Store has been supplying restaurants and small businesses with equipment and supplies for the foodservice industry for more than 30 years.
A rating is one part of the picture. Read the individual experiences to find what matters to you.
Customer reviews 3
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TK
United States
absurd amount of assistance or absence of it
Absurd amount of assistance or absence of it. I ordered 3 cases of bottles one of which was damaged. Rather than giving me a refund for the inconvenience they gave me just $2.41 for "One broken bottle" after promising to reimburse me for the whole box. Just so you know I said I would send back the other bottles. The third box shows up and the clasps won't close right so I can't use them, which I intended to give to 12 of my clients as gifts for Christmas, so now the store caused me problems and cost me cash twice not to mention my reputation with my clients which is much more important than the small amount I paid on the bottles. Rather than giving a refund I was asked to provide photos and videos then they asked if I could afford to return the pointless bottles. The call ended at this point. I have worked with Webstaurant's support over the summer and they were helpful. This garbage from The Restaurant store was completely unacceptable. I will accept the loss on what is now wasted cash and won't shop at The Restaurant store again and will let my network of restaurant owners and clients know about what went down with them. I typically don't take the time to write bad reviews but this specific experience needed to be shared.
E
Eduardo Morales
United States
Terrible support and situation
Terrible support and situation. I can't recommend them. I purchased a product and was informed I could send it back for a charge and needed to return it and cover the costs. That was fine. So I made another order thinking I could send back the first one I placed... Then I reached out to them to find out how to return it, and they let me know I was unable to return the items (which were expensive, for sure). No assistance from the managers, only an apology and an offer of a $25 credit to use later! Not a chance, I won't come back and I won't suggest them again to any of my other associates!
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LH
United Kingdom
SHOCKED by the bad reviews
I experienced an issue with my order and they promptly resolved the error. I felt it was important to share my feedback because so many folks are quick to criticize a company but rarely take the time to give a good review when given great service. I was SHOCKED to see so many bad reviews when looking for a place to show appreciation. I received my order and discovered some items were missing. I reached out to customer service and they answered promptly through a friendly Courtney, who asked me for some pictures. I sent them and she had the missing parts out the following day.
