A rating is one part of the picture. Read the individual experiences to find what matters to you.
Customer reviews 2
R
Ryan D. Costa
United Kingdom
weird chemical smell that won't go away
Got a lovely shirt after spotting it on an influencer I really like. It showed up. I spent a bit more than I normally spend on shirts. But it looked so lovely and she had such good things to say about the brand so I felt pretty sure. It was really, really thin fabric, and that caught me off guard. It has a weird chemical smell that just won't go away. I have washed this shirt around five times but can't get rid of this weird, unpleasant smell. Such a letdown.
Edit: The company said it would send a replacement blouse--- HOWEVER: Across the 4 emails they've sent me over the past 5 days---they've said they'll take "next steps" if I don't take down this review.
M
mitchell w
United States
no refunds policy is a trap
I've wanted to buy a Brooklyn blouse for more than a year. I bought it for an important event. I hoped I would like it. When it showed up (nearly two weeks later) in size S, I was let down to find it was really big and long and the fabric felt scratchy and cheap. A really bad shock at $209. I wasn't into anything else on their website so I asked them to refund me less their shipping and handling fees. Their Customer Service said they have "a clearly written no-refunds policy" on the site and the owner said she'd stick with this policy. I suggest anyone who plans to shop with them online read this policy. They won't let unhappy customers leave, unlike most businesses. Once you pay to send back what you decide not to keep, they'll keep you stuck in the exchange/store-credit loop. If you post on their Instagram page to let others know about their no-refunds policy, they'll block you.