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Customer reviews 2
M
Ms Medina
United States
Awful service
I wanted to find out if Navy Federal could help me in getting my refund after I found Waistshaperz failed to send my items when I paid them to ship my order... I reached out to Navy Fed at the beginning of April to fix the issue. I spoke with them a few times and just received a reply saying they were looking into it... from early April to literally TODAY... I received a letter saying they handled the problem after the store finally shipped my order two MONTHS after I ordered...
They completely ignored the problem allowing the store to take forever rather than stepping in like they should have.
Awful service!
L
Lee B
United Kingdom
good for in person services only
I suggest them for IN PERSON services only. For that, they are great. The fine details and other things are only average to below average, making it a frustrating bank.
It's unfortunate that even credit unions are getting distant and less personal nowadays. I really like my local branch though, but dislike the 800 number. They can be quite rude and I get frustrated sometimes. It can be stressful and unhelpful. They offer decent credit cards and have been helpful IN fixing my credit following a Ch 7 bankruptcy.
Their app is really good and you can perform nearly all banking tasks on it. It's hard to sort out unusual problems with customer support.