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Customer reviews 2
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Logan F.
United States
awful customer service experience
I faced a problem regarding an online purchase. I went to the shop to sort it out (I was in the area) and the two women working in the store didn't want to help me. They told me they couldn't assist unless their manager was called. I replied fine, call your manager then…but they declined and told me to reach out to customer service myself.
I called and was put on hold for twenty minutes. I followed the instructions to have someone return my call as "my place in line wouldn't be affected." I waited an hour and a half and nobody called me back at all. I called again after that and have been on hold for more than an hour as I type this.
This is awful. I won't shop at Garage again.
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Euan S. Paterson
United Kingdom
STILL WAITING FOR MY REFUND
I ordered 2 flare leggings online. I chose xs and they still felt too big so I had to take both back to the store. I took one back because I forgot the other pair and took the other pair back a week later. They gave me my money back and handed me a receipt that time. But the second time I went, I gave the girl at checkout the leggings and she said my money would go back on the same card straight away and that was it. I went back since I thought I would get my money quickly like last time. A whole day passed and the money hadn't shown up, so I went back. The manager told me my money would come in 24-48 hours and told me to call this number if there was a problem. I phoned and they told me my refund was still processing and would come in 3-5 days. After waiting 3-5 days, I called on the 5th day. They said the same thing. I called 2-3 more times but still got no answer. Then an email came saying " your refund is processing " When I called again, they said my refund was already sent on January 4th but that was about my first return. I told them, no, I already told them I returned them on January 12 and still needed that refund. They said " oh, we've been looking into the first return the whole time, let me open a new case for you " then I PHONED TWO MORE TIMES AND STILL GOT NO REFUND. ITS ALWAYS STILL PROCESSING AND EVERY TIME I CALL THEY TELL ME TO WAIT 3 TO 5 BUSINESS DAYS.