B
Beth
United States
account locked and then closed
On 9-7-23 my Venmo account was locked, so I reached out to customer service and was asked to give ID and wait for a week to ten days, after a week my account remained locked. Venmo support informed me weekends aren't counted for the 7 to 10 day wait. I mentioned they should have let me know, on 9/16/23, I got an email saying my account was unlocked. I attempted to use my card at Walmart but it was declined. I reached out to Venmo and they said my account was frozen and to check my email, I checked my email and they locked my account again and then they closed my account and said they would keep the funds in my account for six months to prevent any loss and if there is any money they would email me about transferring
