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Customer reviews 2
L
L.R.
United States
DO NOT BOOK WITH TRAVELURO
Traveluro has terrible support! They listed a room with two queen beds which I spent extra on at Park Tokyo Hotel in Tokyo, Japan. I needed 2 queen beds since I was traveling with my kids.
When I arrived at the hotel at about 3pm to check in, the hotel provided us a room that had just one queen bed. The hotel stated they didn’t have any free rooms with 2 queen beds. And that Traveluro misled us about the rooms with 2 queen beds.
I contacted Traveluro support at 4pm for a refund or a different room with 2 queen beds. Remember I was with my older mom and little kid. They told us they would check on it and contact us again.
Time matters when you're on holiday and limited on days. We did not receive a response from customer service all day until the next day! We had to stay in a cluttered room with two twin beds, with two people having to fit on one twin, while we waited for Traveluro to reach out!
They contacted us the following morning and still didn’t resolve the issue. The hotel did their best to help us even though this was Traveluros fault for listing a room that isn’t real!
DO NOT BOOK WITH TRAVELURO! They'll charge you for a room that isn’t real costing $1000 and won't even attempt to correct their error!
B
Brenda M.
New Zealand
no record of my booking
I booked a room on February 19th, 2024 for Warren Michigan for from July 18th to the 21st, 2024. I called the hotel multiple times to check on my booking and was informed each time that they had no record of me. I also attempted to reach Traveluro multiple times from February until the week of my trip but got no response, robocalls that disconnected until I managed to talk to someone on July 15th. He said he would forward my issue to the right team and on July 16th received an email and voicemail saying my reservation was not refundable and that they claimed I had a room booked. I made two additional calls on July 16th and eventually received a callback stating I had a reservation booked but after discussing with the representative and asking her to contact the hotel herself she said she would and would get back to me. Nearly two and a half hours later, I still had no word. It cost me more than $450, and they won't give me a refund!
