Canada
WATCH OUT
UPDATES: They respond quickly and send my phone fast. So far, it is working fine with no issues at all. Battery is pretty good and holds up for a long time on standby. ***************************************************** My order for Xiaomi 12S Ultra was made on November 15-16th 2022. I've contacted them a lot regarding my order status a month later. They informed me my phone would be sent between Dec 15 to 20th 2022. But I still haven't received my phone. They kept saying sorry for the delay and that there was a huge backlog at the custom boarders during the Holidays which makes sense. They sent the items from their warehouse in Hong Kong to Montreal. They didn’t have the phone available, as I understood it. They kept on apologizing for the delays weeks later. Finally after New Year, they confirmed they got the items from the warehouse and my order would be set by January 5th to ship out and I figured it shouldn’t take that long since we live in the same city. But I never got the email with the tracking info they mentioned. I emailed them again on January 5th using the email I ordered with and this time a BIG RED FLAG. I didn’t receive the confirmation email from them saying I would get a reply within 48 hours. So I waited around, but still no response which is pretty odd since I usually get their responses within 24 hours. So I wrote them another email with the original order link and still no reply from them. After two attempts, I suspect they blocked my email. I tried calling them, but it was only an automated system and I had to leave a message which didn’t assist. So I emailed them again about my order using a different email that wasn't linked to the order and I eventually received the confirmation. This made it clear that my order email was blocked and there was nothing wrong with their email system. I'm still trying to get my order, if I don’t get a decent response, I will ask for a refund. WATCH OUT
