United States
make your prices clear
I don't know why 3 active credit cards didn't go through. The 4th one eventually worked but I was asked to confirm in the app for my bank wells fargo that I was making this purchase. But for more than half an hour, the option never showed up, and they told me to call wells fargo. The cost went higher just before I paid. How convenient for your website! Before I reserved the whole trip the webpage said there would be one more step with Mexico fee, so I tried to check the price but then that step disappeared and I was charged despite an incorrect expiration date. Your email with the order number won't let me check in online for indigo airlines. You should add the indigo booking reference number. They said they'd pay me back after they couldn't change my booking, despite loads of calls and live chats, so I ended up buying another ticket. Their website says they got the refund on 19 August and said they'd process the refund in 5 to 7 days, but I still haven't received anything. Just make your prices clear. It's a flight, people know it's going to cost a lot. There's no reason for the last second surprise « it's actually going to be $200 more than I told you this entire time ».
