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Customer reviews 2
N
Nat
United States
terrible support and no refund
This is the most terrible support I have ever experienced. They won't give me a refund. I had to handle things for them. We were supposed to have no charge for cancellation and yet they still refuse to return our funds.
I reserved a few hotels and every hotel gave me my money back except this awful company. Furthermore, when I contacted them about my refund the Operator began to raise his voice. Whenever I call he says, 'I can't assist you'. I had to get in touch with the hotel myself and ask them to email that they would provide us a full refund and even with their assistance this awful company still won't return our money. These selfish people.
A lot of others have posted bad reviews for a reason. Watch out.
I need to file a complaint with consumer protection to see if they can help me get my refund.
J
Josie Rogers
United Kingdom
nobody takes responsibility
The problem with getting tickets from them is you have no idea who you’re dealing with and who is accountable when something goes wrong.
- I booked tickets for lol com
- flights are run by three separate airlines that don’t work together
- when things go south you find out that another company issued your tickets and they are the ones responsible:
Eventually, nobody takes responsibility and i am 24 hours late plus had to pay an extra 150 euros and nobody seems to care.
What I believe they did wrong:
- I didn’t receive the correct check-in details for online check-in. I was anxious the entire time since you can’t see your connecting flight in the first airport (they don’t work together)
- they booked me a flight with a 35-minute layover in an airport that lacks a transit area (they clearly don’t understand much). In 35 minutes I’m meant to get off the plane, exit the airport, check in, go through security, passport control, and so on. But guess what happened. Check-in shuts 30 minutes before the flight so I’m stuck from the beginning.
- you will definitely miss your connection. Anxiety. Frustration. No other flight that day. Look for a hotel. Get to the city. Find something to eat while waiting and feeling sick. And the only help you receive is "that’s not our issue".
Turns out nobody is to blame. I wasted a full day. I have a little baby waiting for me at home. Paid an extra 150 euros and that’s it.
This is my first and last time using them.