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Customer reviews 2
Z
Zain
United Kingdom
DO NOT WASTE YOUR MONEY
Buying from this website makes me think it's a scam more so after seeing other reviews. I bought two items but only got one. When I let them know they said they'd message me the following day but didn't so I had to contact them again and they said I could have express shipping for my order then they say it'll take 9-12 days, then the next day they say 15 days. I said I wanted express shipping and they haven't replied back to me for 2 days. This is crazy. DO NOT WASTE YOUR MONEY! Really bad customer service. Sadly, you can't give zero stars.
S
Sandra F.
United Kingdom
CUSTOMER SERVICE IS NONEXISTENT
They ended the chat with me after I asked a manager because I spent over $100 for four pillows. I got just one pillow. Then Phil in the chat said my order was shipped in one package. I shared a photo, then he told me to wait. I messed up; we shipped two pillows separately. I replied, fine, that's two separate issues. Can I speak to a manager? Phil told me to hang on as he was transferring me. He then ended the chat and turned off the chat feature. THERE IS NOT A CUSTOMER SERVICE LINE. I will contact my credit card company to dispute this charge. I will reach out to the BBB and the commissioner too and post about this on Facebook and Instagram. That fake Maria email is actually from the same person... I urge everyone to contact their credit card company and report this as fraud.