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Customer reviews 2
D
Donald
United States
stickers peeling off after months
I got the case on Feb 2023 and by July 2023 the stickers on the back began to peel off. I contacted customer service about the problem and they said it was "natural wear and tear." Even though they offer a 6 month warrenty you have to pay more upfront if you want any shot of a replacement. I guess it's lucky that my corners are still attached and the case is still not bent (yet) but really, I won't recommend or buy from them again. The designs look cool, but if it's just a sticker printed on a case that costs pennies they charge 85$ CAD and it takes months to arrive doesn't seem right.
T
themeret
New Zealand
lost me as a customer because of greed
I received a defective Magsafe charger and at first only gave a single replacement. I don't want to take a chance on the replacement not working. Plus, I needed to deal with all the trouble of recording videos to show that their poor product wasn't functioning. In the end, I insisted on a complete refund (after sending back the item) and they at first wanted me to cover shipping. Do not trust their "warranty" that only allows exchanges and won't give a refund. As a Vendor, when they send a faulty item, they should fix the problem for you. They finally agreed to give me my complete refund. I got a phone case from them at first without any problems, but now they lost me as a customer because of their greed. Not again.
