A
Alice B.
United Kingdom
return process is a mess
I purchased two dresses from Boohoo and the return process is a mess. There is no option for help over the phone and the website doesn't take my order number, email or phone, which I entered correctly to start the return. The website says they don't have any information that matches the info I gave, so I can't initiate the return. When I use the chat bot it doesn't reply to my inquiries or fix the problem, and it just keeps asking how it could assist and ignores my requests. I feel like I lost my money and can't send these dresses back. The dresses were awful by the way. They were huge and way too long - not at all like the images.