United Kingdom
Awful experience
I placed my order for batteries on 5/12, and they told me the item was on backorder and would be shipped on 5/30. Keep in mind, this is 1-2 months into the COVID lockdown in place in many states. I contacted them on 6/25 (a month after it was supposed to arrive) and inquired about the status; Battery Junctions stated that it would be ready by 8/5. Then on 8/6, I followed up for an update, and they told me it will be available by 8/28 On 9/18, I asked them about the status, and they said it would be available again by 9/21 Then on 10/11, I requested an update, and they told me it would be available in two to three weeks. I wanted to cancel. Honestly, it took five months, and they don’t seem to understand their suppliers or make any attempt to keep me updated unless I contacted them. Even when they still hadn't received it a month after their estimate of when the vendor would deliver, they didn't inform me that they hadn't shipped it. This is a business that seems lost about what is coming in or how to inform their customers about what’s happening. I placed this order at least a month (in California for two months) into the COVID situation, and now five months later, they keep saying that to justify their lack of updates on when they will receive any items that are backordered.. Awful experience..
