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Customer reviews 2
G
Grace Oyelaran
United Kingdom
most frustrating experiences with an order
I made an order online, entering a different delivery address for the shipment. Right after finishing my order, I got a message saying the delivery was sent to my previous address. I quickly contacted them to fix it. I have now made about 15 calls to their support and got nowhere - each time I call them I need to explain everything that happened again and they have no answers. I can't locate my order on their tracking page either. I don't have any shipping info and I have no idea where my package is, and no one else does either. Why have a support team at all if the team can't help the customer! This is one of the most frustrating experiences I’ve had with an online order.
B
Brenda Delgado
United States
great help from the staff
I got great help from the staff from Felicity at HIFI Corp Northgate. The order I placed online never showed up, and Felicity called me daily to keep me updated. She went above and beyond what was expected and got in touch with the delivery company and got help from an Aramex agent. I appreciate her patience and hard work. I also visited the HIFI Corp branch in Vanderbijlpark and dealt with Beyonce, who helped me pick a nice laptop and advised me about extra warranties. She's kind and caring. I want to thank team member, Samkelisiwe Mokwena, for the great service. I was looking for a laptop, and she looked after me well and helped me get what I was looking for. Many thanks, everyone, for the really good service!
