After entering the instrument sales business in 2010, BAX Music now offers more than 48,000 products, meeting a wide variety of needs among DJs and musicians, both amateur and professional.
A rating is one part of the picture. Read the individual experiences to find what matters to you.
Customer reviews 2
K
Kelechi
United Kingdom
concerned this might be a scam
I placed my order on 7/2/24 and was informed it would take around 2 to 3 weeks. They immediately charged my Credit Card, but I thought they would ship by the end of February. Then I received another email saying it was delayed 4 more weeks and then on 7/3/24 I got another email saying there would be a 3 more week delay on top - looks like around April 8 is when they plan to deliver. I can buy the item from a different store and due to the ongoing delays I’ve requested to cancel my order 3 times and get a quick refund to my Credit Card, so I can purchase the item at another shop. So far, I still haven't heard back and I’m really concerned this might be a scam. Looks like I will have to contact my Credit Card company to get my money back, as I don’t trust Bax anymore!
O
O.R.
United Kingdom
fed up with store credit issues
Like many others I have faced several problems and seem stuck trying to fix things.
To sum it up, I purchased a PA, it didn't work right when turned past one-third volume. I returned it. I received another one that was like the first. So I requested a refund since it wasn't acceptable. They proposed a third one, I declined and exchanged emails for weeks until I eventually got support after contacting the UK CEO. We agreed it wasn't working and They offered me store credit for the full amount.
Then they said I had to pay for the return shipping, but eventually I received a pre-paid label. I sent the item back and about 6 weeks later it was returned to me, marked as 'repaired' even though we had an agreement. So I returned it again and now they've reached out to me saying they are deducting £25 from the credit, without explaining why and when I asked they couldn't give an answer and are looking into it.
Their support team seems unable to track anything or check order statuses and only sends standard emails which just makes things more frustrating.
I’m fed up. No more store credit, I want my refund so I can move forward.
