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Customer reviews 2
S
Susan
United Kingdom
misleading advertising and dishonest service
I discovered a pair that seemed comfy for working in and met all the things I needed so I bought them and paid more for quick shipping. Website says 1-2 days processing; it took 5 business days for them to be shipped. The delivery service saved the day and delivered overnight to stay in their delivery window. The boots were not what was advertised (soft toe not composite like the site had them listed). The boots are totally useless for me. I began the return process and reached out to them to inform them they are misleading customers. I verified with the manufacturer they don't produce a hardened toe in that style whatsoever. The rep who eventually responded days later mentioned they would drop all return fees once they got the boots as if that was somehow a big deal, instead of apologizing for misleading advertising. When I received a notification from them about the refund they held onto the shipping cost I paid. Just dishonest and thieves all around…
G
Gethin C.
New Zealand
frustrating online shopping experience
This is my last message to this company:
WorkBoots.com Support Request
"I thank you, but go ahead and cancel the request. I decided to get the boots directly from the maker.
This has been one of the more frustrating online shopping experiences I have had to date. While your support team is fast with their replies, the follow-up (except Kayla) was really lacking.
This is not how you run a business. All the frustrating details are in earlier emails. To sum up: It took almost a month to get the boots I wanted. Also, it was not your team that managed my order."
I tried to give this seller a chance. Since I received these decent work boots (CAT 9" Logger), which were a bit tight (my mistake), the refund process was quite frustrating. I sent several emails trying to figure out the return and refund process. Issues as follows:
No clear return policy
No way to get documents or labels for the return.
Return shipping costs are on the customer.
Processing times were very slow at all stages of the order.
It was definitely hard to navigate this process.
Kayla deserves some credit for her effort.
I won't buy from them again.