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Customer reviews 3
M
MP
United States
avoid mason easy pay
I was told I need to pay a deposit since I chose shoes that cost too much so I found ones I liked more for cheaper that cost less than my $150 limit but I was informed I still have to give them $37 even if I already bought shoes from them earlier on the credit thing and paid it all off. Avoid Mason easy pay. They are full of the BS. They always find ways to get extra money from you. Normal stores are much better than Mason easy pay. They offer better quality products and are less expensive and sell almost the same kinds of shoes they sell
L
Lauren
Canada
really bad support and false advertising
It could be worse. Support is really bad and they admit to false advertising on their website. While most retailers take down items or prevent you from ordering when the item is unavailable or not available, not with Mason. I bought some boots on the 17th, and it looked like it was in stock and that it would be shipped in two days. Two weeks later, the boots still haven't come. I got no email saying the items aren't available; the only email I received about my order says it's being processed. I called and went through this awful automated system that disconnects multiple times before actually finding out from the automated system that boots are on backorder and I have no idea when it will ship. I got disconnected again trying to talk to a real person. Mason themselves say they think it's fine to sell items that aren't available when they don't know when or if the item will be back in stock. They feel it's totally fine to sell items without being honest with you, holding you back from going somewhere else by tricking you into buying something they don't have and don't know if they will get soon.
M
Mrs Wood
United States
I truly don't have much to say
I got some information by mail from this company. It arrived in a FedEx-style envelope. I got an approval offer for $125. At checkout you can only buy 1 item since they're pretty expensive. I finally got to talk with a rep, and they said everyone gets the same approval amount. I find that hard to believe but she was nice, though. That wasn't like the other Customers Service Representative talked to me. She told me to wait for a Supervisor. I regretted it, because I was still waiting for a Supervisor. I truly don't have much to say about this company but my pre-approvals are much higher and their Customers Services at the other Companies are Awesome. If you send something in expect a call. There's no reason to be rude or dismiss anyone..
