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Customer reviews 3
A
Alice Bell
United Kingdom
COMPLETE FRAUD AND AWFUL COMPANY
AWFUL COMPANY and COMPLETE SCAM! Billed me $524.46 of my money without sending anything. I had to challenge the charge with my bank to sort it out.
HIT ME UP FOR SCREENSHOTS, chat logs. I have it ALL!
My Order: xxxx3016
Product: Regency work table 36"x72"
Said: "ships in 1 business day" for Plus members only. I used to be a Plus member. (WAS - dropped it!)
Spent more than 3 hours arguing with Supervisors in Customer Service to get this Item shipped.
1. Ordered on Wed, 2/28/2024.
2. Putting this up on Sat, 3/2/2024. No items sent, but was "nicely" told "It's ready and set to go from our warehouse".
3. Last NIGHT, I was charged $524.46 LAST NIGHT, for this order, but they still haven't sent the Item and have no idea when it will be sent or when it will arrive.
This COMPANY is a COMPLETE fraud. They don’t send the items they say they will or advertise on their site. They don’t keep their promises. Their Customer Service is ABYSMAL at best.
Steer clear of this COMPANY for your own benefit and your wallet!
L
Louis B
United States
Strongly suggest the WebstaurantStore
I have used The Webstraurant store for several years. Items come on schedule, with fair shipping rates on larger items ordered. I needed to send back some things throughout the years and never faced any problems. We got the wrong item (just twice) that we had ordered and with a fast call, they sent return labels by email in about an hour and the right item was sent that day. A damaged item (not WebstaurantStore fault, poor handling by the shipper) was fixed right away and a new item was sent at their expense. Recently I had a Sous Vide device begin to smell like there was an electrical issue. A quick call to their representatives and a few pictures with a description of the problem sent to them resolved our issue and a new device was on its way. It showed up a week later. I strongly suggest the WebstraurantStore and will keep buying from them for equipment, small items, dishes, chemicals, paper products and supplies as necessary.
G
graham k
Canada
packed badly on purpose
First impressions count and Webstaurant is not great. Each package I got was obviously packed badly on purpose. The damaged boxes had tape all over instead of cardboard, the boxes were the wrong size and shape for the contents and they made no effort to protect the items. When I brought this up in an email, they wouldn't accept blame for the mistakes of their workers and just said they train their staff to pack things right. Based on that, they obviously packed carelessly. Any apology from them seems fake since they are trained to reply with an excuse. One of my orders was missing an item and one of my packages is stuck in transit for no clear reason but I guess it’s likely due to damage. I will make one last order and if it’s like the last one, I won't buy from them again.
