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Customer reviews 3
M
Ms Chopra
Canada
never buying from them again
I ordered an item meant as a Christmas present 8 days ago, but it hasn't yet gone out. They took payment from me even though the item is obviously unavailable, and their 'customer care' don't know when it'll be available again. I have now been given an 'expected' dispatch date of 15/1/24, over a month since I ordered. I also received two bottles of Perricone MD from them, and they're clearly not the same as my other one. I know this product, so I can tell the smell and texture aren't right. Maybe it's old stock or it could be fake. I won't buy from them again.
J
Janelle S.
United States
Terrible and very unprofessional service
This is the second time in recent years that the return process has messed up.
I took time to go to the post office to post the return, as per Look Fantastic's guidelines, with the return address and PO box given by Look Fantastic, and after six weeks, I was contacted by a delivery service that told me the return had been returned / NOT collected by Look Fantastic, and that I have to retrieve it.
At this stage, I spent time going to the post office, covered the return shipping, AND sent proof of postage to Look Fantastic, and when I contacted them to inform them about what occurred, they responded with "Pick up the package from the courier service and send it to them again or they won't issue my refund".
The courier service is located far across town - a half-hour drive both ways.
I had the same issue a few years ago and it's occurring again.
Consider me a lost customer. Terrible and very unprofessional service. You must NOT be serving UAE customers if you can't manage it.
B
Brittany
United States
worst customer service ever
Terrible. They sent me the wrong items. I bought hair products but received low-quality makeup. I've been chatting with them for around 2 days and it's still not fixed. I won't shop with them again.
Sequence of events:
Order items. Bond repair and Hair Creme
Item received - Make Up Brush and Contour stick.
No easy way to contact. Start webchat. The first person had trouble grasping the difference between hair products and makeup, even after sending a picture of the order and what I got. She hung up on me when I questioned her skills.
The second person ended the chat after I sent pictures.
After that, I reached out to my bank for a chargeback.
The third person told me they would send a replacement and a £10 credit and a code to return the items. Okay.
I contacted my bank and canceled the chargeback.
Get email saying LF have cancelled order and the £10 credit.
Send 3 emails and Imessage chat. They take a full day to reply to each. Every time I reply, the chat starts over so I have to repeat the LOOOOONG issue all over again.
Finally, I received a response saying that they refunded since the chargeback was successful. Zero response about why THEIR mistake caused me 2 days of wasted time, why their employees are so clueless, why Im being penalised since the products are now pricier.
I can see encountering one useless agent but six? Where do they hire these people?
TLDR - Maybe they have decent staff (Unlikely) but if the order goes smoothly and they understand to place the square Item in the square slot, (again unlikely) you might be fine. If (most likely) they are trying to force that square into the round hole, you'll be waiting forever before they get it, much less fix it.
