B
Brady Sanders
United Kingdom
frustrating experience with customer service
The initial part, booking the ticket, was fine - the agent was nice in booking my mom's and my long trip from the US. But the frustrating part is the day before the flight. I wasn't able to get seats next to each other for my mom who is elderly. When I shared my worry, Indian Eagle told me to pay extra to sit together. If both bookings were done together- the seat assignments ought to have been together too. I reached out to Emirates to move to business class but they said to contact Indian Eagle. This means there was a limit on my booking with Indian Eagle that prevented Emirates from upgrading me. I would not use Indian Eagle again! They don't even have a correct customer service phone number.