United States
Shipping problems wasted my time and money
I made an order with eReplacement parts twice and ran into problems both times. Strangely it revolves around their shipping department not the items themselves. The first time my items were shipped to the other side of the globe and took 2 weeks to finally arrive. I figured it wasn't their fault but the carrier's. So I made another order, and that was a mistake. I placed my order on a Wednesday and they had a shipping label ready by Friday morning. I believed everything was fine, until the item still hadn’t been picked up by the carrier the following week on Wednesday. So I reached out to customer service and they were not useful at all regarding my order status. Then the delivery service finally scanned the shipping label half an hour right after my call. I received the package by the next Monday. My project was delayed by a whole week. Time is valuable for my business and this company wasted both time and money..
