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Customer reviews 2
C
Carl Nelson
Canada
Worst experience with online orders
Worst experience with online orders I have ever had.
I made two purchases, one with faucetdirect.com and one with build.com not realizing they were the same business. I was notified the order failed due to payment issues, even though I paid using Amazon Pay. Then I placed the second order using my real card. Neither went through.
The support chat was terrible so I decided to call.
I wasted 2 hours talking to two reps. Nobody could explain why the payment didn't go through. I couldn't even try another payment option after those two didn’t work.
In the end, I just cancelled everything, went to another place and found my item $30 cheaper.
O
obik
United Kingdom
damaged faucet and bad service
I got a damaged faucet, and had problems with the replacement and after ongoing calls often with MANY minutes on hold I finally reached a higher-up. Although they claimed they were from the president's office they didn't keep their promise, claimed I accepted something I didn't and in the end I had to send them copies of what I managed to keep to get them to finally assist me. I had a plumber come over three times (two additional visits) and paid for it myself and forwarded them the bill. I will have to wait four to six weeks for a little $50 and had to choose another faucet that cost more since the first one clearly didn't function. They took it off their website. I felt like they pushed my limits even after dealing with this for five weeks, lots of emails, calls, and plenty of trouble. I won’t buy from them again, or build.com or any other store they own.
