United Kingdom
Really bad customer service
Really bad customer service. I’m being straight with you so you can think about it if you’re thinking of getting hearing aids through Boots. I got my hearing aids in November 2020. This is my appointment list written below My fitting on 26/11/20 was moved to 30/11/20 at 18.00. Then the time changed again to 17.30 in another email. 04/01/21 was changed to 03/03/21 14/04/22 was changed to 05/05/21, then on 04/05/21 it got changed to 12/05/22, which was changed again in an email the day before my appointment to 26/05/21. My next appointment went ahead as planned on 28/03/22 My hearing test on 06/03/23 took place as planned. 21/02/24 was cancelled by text message rather than by email at 17.10 the day before. I got a call this morning just after 8am to move today's appointment at 09.15 this morning . I told them their service is really bad and asked if I could speak to a manager and they said I could do that, but I may have to wait 5/10 working days before they contact me. So if you think it’s a good idea going with a big company like Boots for your hearing care going by what I’ve been through after they’ve taken £3500 from you there’s no care after that and I work, so I needed to take time off and had to change my work week to fit around Boots who don’t seem to care about me as a customer and don’t think about my situation or the money I’ve lost. I’ll update this review when a manager gets back to me. Right now, I don’t have another appointment. They also say dementia is more common if you don’t take care of your hearing I am 62 now so maybe they should follow their own advice. I hope this helps anyone thinking about Boots hearing (Don’t Care) appointments or their care. I wish I hadn’t gone with them, as I said, I have every email and message to prove it. This is what happened to me with Boots.
