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Customer reviews 2
P
phoebe
United Kingdom
NEVER NEVER NEVER NEVER again
I bought a product in December that didn't work. I returned it using UPS which I paid for to make sure it got there fast to receive my refund faster. Allegro mentioned they needed to contact the supplier that the product was returned to verify that the item was received before giving me a refund. After not hearing back from Allegro after a couple of tries, I reached out to the supplier directly using the tracking number that showed they got it and who accepted the delivery. They told me they would take care of the refund that day and send it over to Allegro. After a week of still not getting my refund I contacted Allegro again and they said they had no record of a credit being processed from the distributor but said they would get in touch with me once they got it. After not getting a call from Allegro, I called the supplier once more and held on the line as they verified the item was received. They issued a refund and gave me the credit memo number that was sent to Allegro and the email it was sent to so Allegro would FINALLY issue the refund back to me. Do you think I EVER heard from Allegro? OF COURSE NOT! I lodged a claim with PayPal to finally resolve it. I was fed up with talking and no results. I have never worked with a company that is so slow and unhelpful to clients. NEVER NEVER NEVER NEVER again. They lost a potential Customer forever and ALL those in my orbit that's for sure
R
Roger M
United Kingdom
DO NOT DO BUSINESS WITH ALLEGRO MEDICAL
I bought a walker for my 90-year-old mom in October 2021 since her previous one was damaged. They NEVER informed me it was late until I contacted them and asked. I would have picked another store because it was so urgent. I called many times and got about five different delivery dates. I WAS DRAGGED ALONG. When it finally arrived on January 2, 2022, two arrived. I put one together and the brakes didn't line up with the handles and pointed left and stuck out more than the base. Also, the brakes were very tight and not adjustable enough, so my mom struggled to use them. Obvious issues with the design. When I reached out to Allegro's support and wanted to send both back, a rep said he needed to notify the supplier and that I should expect a reply from them ("Healthsmart") within 48 hours. A whole week passed and No promised contact. Calling Allegro back was transferred several times until a woman connected me to his voicemail. I left a full message including my phone number and asked him to return my call. He NEVER did. DO NOT DO BUSINESS WITH ALLEGRO MEDICAL. I feel they are careless and unreliable...