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Customer reviews 2
S
Sergei
Ireland
Wayfair is completely unreliable
I bought a mattress from Wayfair on July 26. They gave me a delivery date of 28 July and a DHL tracking number. I looked at the tracking number on July 28 and DHL still hadn't gotten the package. I reached out to Wayfair and they told me that they would investigate and send a replacement if needed. I got an email from Wayfair on August 2 saying that the replacement was ordered and saying to look out for an email with dispatch confirmation and the tracking number. I reached out to Wayfair again on August 3 since I hadn't received any email and they said the courier hadn't picked up the package but it would go out the next day. I still hadn't gotten dispatch confirmation on August 5 so I reached out to Wayfair again. This time they told me the mattress was unavailable but I could look forward to a mattress being sent on August 9! I have been waiting for the mattress for ten days now and August 9 would be too late even if the mattress finally gets delivered. I have wasted enough time 'chatting' with Wayfair's 'customer service agents' without any solution and now I will cancel the order. Wayfair is completely unreliable. AVOID!
I
isladav
United Kingdom
kindly stay away from this company
Unfortunately there isn't a choice to leave a zero star rating, so I gave it one star! Kindly stay away from this company at all costs. We bought a bed frame from this company which came late. We scheduled someone to put it together only for them to find out that a slat was missing from the headboard. My husband is 71 with multiple sclerosis and we have had to sleep on a mattress on the ground, which has been terrible. I was recently told that the replacement will come in at least 10 days. I reached out to them online. I thought I was receiving a 15% refund as a nice gesture but then found out that Wayfair does not allow refunds at all.
I must say that my husband had to make holes where there weren't any and after it was put together the frame seemed pretty weak, so we had to reinforce it. I honestly wish we were in a different situation that would let us send it back and purchase from a different shop.Avoid a lot of trouble and stress by buying from a business that really cares about customers. Take this as a warning.