United Kingdom
Done with Cushion Source
I contacted them yesterday for a price estimate for three more chair cushions. I was told that since the company was out of the fabric that was used for my first order, I would need to wait until December to get the cushions made or buy the fabric myself. The rep I talked to did let me know that I could buy the fabric, call again for a quote, and ship the fabric to them to finish my order. I called back today because I still hadn't received the quote as promised. I spoke with a young woman who is either not very good at her job or just doesn't know how to add. She tried to persuade me that by removing the cost of the fabric, my quote should be about the same as the price with the fabric supplied by the company due to a price increase in the foam. She then went on to increase it by another $35.00 for a template that I won't need, even though I bought the fabric myself since they were out of stock again. Oh, that’s not all. She mentioned that she would offer me a $50.00 discount for the trouble. Seriously, after raising the cost by $35.00, she offered me a $50.00 discount. At this stage, I'm done. Cushion Source won't see another dime from me again. What the rep doesn't understand is that the price should be lower for my estimate since I'm not purchasing the fabric from them.