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Customer reviews 2
S
Sanjay
United Kingdom
the poorest email service around
They have the poorest email service around. Their mail site and storage system are hard to figure out. Their tech support has you waiting on hold for 15 minutes at least. After that, they tell me they can't fix email problems and they say they'll pass it along to the email specialists but they don't call me back, so it's such a waste of time trying them. I don't even try anymore. There's no help for email. It's just awful. They came out to my house and installed a fiber line on my property. They sent a person over and he had no idea how to take out the line. Nobody has called to sort this out. I still ask myself who gave the technician permission to put that line on my property. It's completely unprofessional.
H
Huw A.
New Zealand
avoid optonline email if you can
I have had email accounts with optonline.net for a Long time. All of a sudden, with no warning, they closed our account. If they're ending email, they need to let us know. The email app and the storage area and their support are pretty awful. Avoid optonline email if you can. I live on Long Island NY. One service I have cuts out nearly EVERY day. I need the internet to work from home. It gets worse when it rains or gets windy, and my service goes out for ages. Customer support doesn't help.