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Customer reviews 3
D
DeShawn B.
United Kingdom
be careful with overseas starters
Be careful when getting a starter for your TO 20 Ferguson. That overseas metal casting outfit seems pretty rough. I figure that's where things went wrong. I got another overseas-made starter at a closer shop and, after telling them what went wrong with the Jensales starter, had them blast and paint it, put a new bushing in the old nose casting and put it on the new starter case; I brought it home and it fit together right away.
I figure Jensales, trying to put the blame elsewhere, figures everybody is dumb but I've always fixed my own things and I've gotten grease on my hands plenty of times in 68 years.
It didn't just cost me $29.66 for shipping to get the useless part, it cost me $32.90 to send it back and then they gave back $40 less than $175.99 cost of the bad product.
J
jason
Canada
My order didn't go through
My order didn't go through
I bought a PDF manual set for my vintage tractor. I got two files but didn't receive the third (the main manual) that was included in the kit. I reached out to Jensales and they responded saying:
"It appears that the manual set you ordered contains an IT manual that we don't have permission to send as a PDF file. We need to send this manual by mail to you, so we have to charge you for shipping."
I felt this wasn't fair. After talking about this issue with someone from Jensales they agreed IT wasn't a fair solution. They gave me a refund and let me keep the digital files I got since they couldn't fulfill the order they promised.
S
scott
United States
Warehouse team takes forever to respond
Based on my recent interaction: There are a few helpful employees at this company who do their best to assist with getting catalogs. Their 'Warehouse' or the warehouse team takes forever to respond to the staff's request. I have waited for any reply for purchasing a 'service manual' and a 'components manual'. For several days. I won’t work with a company that doesn’t value clients enough to have the 'Warehouse' manage my order. The employees' response is "The warehouse is checking"! Get rid of the warehouse supervisor and give the person handling messages and inquiries an increase in pay.
