Australia
no customer support at all
There is no customer support at all! The phone numbers on their site aren't even valid phone numbers (one of them has too many numbers), and the second number shown with New York prefix doesn't get answered and plays a message saying, " We're sorry, this call can't be completed." and then disconnects. I sent them an email requesting a contact number but they never gave me one. The only way to reach them is via email, and any reply you receive will arrive very early in the morning, which makes me think that they're based overseas. I was dealing with their "return department," if you can call it that, through email regarding a car part that wouldn't fit my car, even though it was marked as compatible with my model. I have written them 5 times and followed their instructions to send photos, VINs, etc. Now, I'm being ignored like I don't exist. I now realize I have no chance of receiving a refund from this company. This situation is making me report this to Consumer Protection Divisions of the Attorney General Offices in New York and California, where the warehouse location is, because I don't know where their support team is based. Any good reviews you see about their "great customer service" must be generated by AI because this company DOES NOT HAVE ANY CUSTOMER SERVICE! Be careful when dealing with them.