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Customer reviews 2
J
Josh Levine
United States
WORST Customer service I have ever experienced
WORST Customer service I have ever experienced.
I placed my order on September 25. Two weeks later. Nothing, contacted to their support ( it was a disaster)! I was informed that the $300 golf bag I bought was out of stock in that color. They gave me three options. I chose one within an hour by email. I got a reply. I was told it would be sent out soon. A week passed, and there was still no tracking information? I reached out to the same person to cancel my purchase and I called too and left a message with customer service to cancel my order (it was a disaster)! Nobody got back to me. The following day, I sent another message, requesting a response to my email ( is that really hard?). In the meantime, I found one close by for my husband's Birthday present; I needed it right away!
Four days later, I received an email from another person, saying that my order was shipped. I replied within a minute: I CANCELLED THIS ORDER! They responded, asking when and how I had canceled it! Are you kidding me! I responded with all my emails attached. No, I didn’t get a confirmation, since no one replied! I still haven't gotten a response regarding that email.
Then, two days later, the package showed up! And then I have to pay $71.00 to return my item and to get my refund. We'll see how long that takes!
In case you missed my long message:
THE BOTTOM LINE IS DO NOT ORDER FROM IN THE HOLE GOLF!
R
Ravi M.
Canada
I wouldn't recommend buying anything
Buying something was easy and I got a fast confirmation. Two days later I got an email with shipping details and tracking code. That's the only good thing I can mention about them. My tracking code link took me to UPS but the email said it was sent USPS. I verified this by looking up the tracking number. USPS said Label created and awaiting package. This status didn’t change for more than 3 weeks. I tried several times to reach customer support and didn’t get a response. A month later I got an email asking me to confirm if I got my order and review the transaction. I responded once more to customer support with screenshots of the USPS tracking which hadn’t moved and asked to cancel my order at this time. Again another week passed without a reply. That's when I started searching for ways to report fraud or something like that. Fortunately I found out that since I paid through PAYPAL I could dispute the charge for the order and after another week I eventually got a refund through PAYPAL.
I wouldn't recommend buying anything from INTHEHOLEGOLF.com