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Customer reviews 2
S
SF
United Kingdom
Awful service and delayed delivery
Awful service. It was very frustrating handling a delayed delivery and dealing with Currys customer support - I Couldn't get in touch with anyone to help with the missing product. I keep getting sent to online automated support that can't find the codes for my order from Currys. Still waiting for a delivery. I needed the product for work so I bought it online from Currys since the product was listed as 'in stock' and 'Delivered within 7-9 days'. That was not true. When I visited a Currys store in my area (which is separate from the online service) the employees said the product I bought was unavailable and wouldn't come as promised. I have tried to reach customer support by phone but I keep being redirected to automated responses. The tracking number is not found. It's really annoying. I tried to file a complaint but this has been hard since it can only happen online, the complaint link is buried in the terms. If you click it, it leads you to an EU commission site for issues. On that site I can't find the specific page or link to make a complaint. I won't buy from Currys again.
J
Ji-woo M.
United States
terrible customer service
I visited the Galway Terryland store the other day to get a laptop for my kid. Once I picked a model and wanted to see it in action, I couldn't find anyone to assist. I approached a guy wearing a Samsung shirt who was typing at a computer and asked him if he could help me later. He said he was with Samsung and not PC World and couldn't assist me. After waiting for another ten minutes, I asked a passing sales assistant if she could help me when she was done with her customers. She said she didn't deal with laptops. When I asked in a frustrated tone if there was anyone around to help, Mr. Samsung hurried over and blamed me in a loud voice for being rude to the sales assistant. This made my 14 year old daughter cry. Checking out the other reviews, this store really has terrible customer service. Having poor after sales service is one issue but having sales assistants be rude to customers and their kids is a whole new level. In my experience, this kind of situation often comes from poor store management..
