A rating is one part of the picture. Read the individual experiences to find what matters to you.
Customer reviews 2
B
bethany m
Canada
damaged package and missing wheels
Around a week ago the damaged package, sealed up to keep it closed, arrived. I unpacked everything, yet the six wheels weren't there. I contacted customer support - the first rep was friendly but the call got disconnected - the second was not helpful and rude - she told me I need to send it back. I said I have a hurt back and problems with my right leg - I can't walk more than ten steps without severe pain.
Why didn’t they suggest reaching out to the manufacturer to get six wheels sent to me? It seems like it should be easy enough. Someone opened the box and grabbed the six wheels. Since I can't return it, I was informed I won't get a refund.
N
Nikhil
United Kingdom
never got my order, worst experience
I bought a pack of 500 freezer labels, lowest price I could find. To start off I never got any confirmation or tracking info but they took my money. A week later I contacted customer support regarding tracking... they said they couldn't find my order. I showed them my bank statement proving they charged me. Then they said it was sent and the delivery was rejected - they sent it to Colorado. I’m in Nevada. They billed me AGAIN and sent the package out. That was three days back... the tracking info they gave still shows USPS is still waiting for the package. Honestly, just save yourself the trouble and buy whatever you need from Amazon.
