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Customer reviews 2
M
martin
United States
website issues and bad quality
I am trying to buy my mom a few sweaters for Christmas. I want to buy them and send them to her house in another state. The website will not let me change the address details. My billing address is wrong so I try to correct it but it switches it to the shipping address and then does the same thing the other way. I can't reach chat (it says they're closed) or get anyone on the phone. It lists their hours as 7am to 1am EST. Do they mean 1pm? My watch says they ought to be open. I've made lots of orders from Chicos off the rack, some items were good and priced fairly on sale, others were poor quality. Getting return refunds is awful and takes over a month, sometimes even longer. Full-price items are bad quality for the price; they don't even make it through one wash when they cost 50$ each. Plus you pay each time you send something back, not worth the cost or the time.
T
Terrell Watson
United States
What a stupid mess
I picked up quite a few things in their Black Friday sale, but had to take most of it back. There's no store close to me, so it took me a while to get over to the mall, but my receipt said I had through the 29th. It's the 27th today. We got there and the computer kept telling us the return deadline was over. The store clerk couldn't fix it, no manager was there to okay it, customer service said the manager had to take care of it and asked if I could do the hour-long drive back and bring it back tomorrow. Really? On a weekday? I felt as if I was stuck in some bad sitcom. In the end, someone said they'd take care of it for us tomorrow and we got their name and number down. We'll find out if we actually get our money back. What a stupid mess.