Clothing

Cettire

cettire.com

Cettire is an Australian-owned online luxury fashion retail platform that sells clothing, shoes and accessories from more than 1,300 international luxury fashion brands.

Ratings at a glance

1.0 / 5

Bad

Based on 2 reviews

A rating is one part of the picture. Read the individual experiences to find what matters to you.

Customer reviews 2

N
Nikau L.

New Zealand

it's a scam and they trick their customers

I would give them zero stars. I would do that. I bought a Burberry scarf on the Cettire site & when I got it, they were having a mid season sale & the scarf went down from $494 to $467 & there was a different Burberry scarf I wanted and it cost less but I decided to get the more expensive one since it said so in the description so when I checked the Burberry site it was showing the same scarf & the brand was on it so I chose to buy the pricier one, once I got my order I noticed it wasn’t printed & it was just the less expensive scarf I didn’t want so I searched online again and they sent me the less expensive one & not what I paid for and I was surprised when I found out that the scarf I bought dropped in price by $122 and was less than my other scarf. After going back and forth with their support through email, they refused to change the price giving me ridiculous excuses so I decided to write a review online so others know, don't buy there. It's a scam and they trick their customers & the problem is they lack a customer service number to call, it’s only through email. I don’t know who to reach to escalate this issue!

T
Tane B. Pomare

New Zealand

terrible experience and bad customer service

I recommend not buying anything here. Their customer service is very bad and you won't get any assistance. You can't contact them by phone and they don't reply to any emails. They ship items without checking the sizes, making you pay high return fees even if they're incorrect. Also, it's impossible to cancel even late orders, resulting in my orders getting canceled without having a chance to return while waiting for stuff from the same Item. This was a terrible experience and now I have to handle disputing the charges since they don't respond. Stay away from buying from them. If you choose to, you could end up spending hundreds in return fees.

Shopped with Cettire?

Help someone else make their next choice.

Share your experience
Keep exploring

You might also like

Explore brands