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Customer reviews 5
K
Kavya D.
Ireland
final straw with the app
Today was the final straw with the app, I'll uninstall it for good. When you’re at work and you depend on talabat to deliver food to your workplace within a decent time (I could handle waiting up to 2 hours when it comes to talabat) but after waiting 3 long hours, you think you’re making the smart choice and contact customer support which just makes things worse because a-it's really annoying talking to them because there’s no customer support number,b- long hold times,c-no understanding or care, and they only lie and act like they just want to be done, d- with all the issues (so many) i had with the delivery, they have never provided a real solution to my issue, the most you can get is a refund (after two days) or an apology and meaningless words. My workday got really messed up without lunch, with my headache getting worse, so today when I contacted them after the 3 hour delay I discovered the restaurant canceled my order due to MY request and all they offered me was just a refund, in a really cold manner. If I hadn't contacted them I would have had no idea my order was canceled, it showed as delivered on my app last time I used talabat.
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martind
United States
Awful service and missing groceries
I have had four instances where stuff is missing ...I made my grocery order online at 5pm, but by 9pm I just got part of my groceries and the delivery guy said they delivered everything (which wasn't true?) I needed to reach out to talabat at about 9:30pm to show that I was missing stuff Eventually, I received 98aed as credit for the missing items I had to order more groceries and wait for them until 10:30pm once more This isn’t my first bad experience with them This has occurred five times already and the delivery guys come and just drop your stuff on the ground and if you ask them anything they simply say "I have No idea" and walk off Awful service and problems with management and teamwork. If you attempt to call the delivery person to see where they are they simply hang up. I think it's time to rethink the system and quality of service, teamwork, workers, and delivery crew. If this continues, customers won't believe it and the company will face problems There is No trust or faith from clients I won't use talabat again
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Arturo
United States
really disappointing and bad
My recent experience with Talabat Bahrain was really disappointing and bad. I placed an order with Texas Chicken and used my credit card which turned out to be a mistake. When my order came the driver messaged me through Talabat chat (in their app) he sent one message, sir order is outside so I replied OK and went to pick it up but the driver wasn't outside, I waited 10 minutes then checked my phone and was surprised the order was canceled, I messaged Talabat support through the Live chat the only way to reach them the agent said sorry then he promised me that I would get a refund in 30 minutes but nothing came through, on the following day I reached out to Talabat again 4 additional times, but they changed their explanation. Then they said it was because I hadn't picked up my phone, the order was canceled, and their policy is not to pay me back, I tried telling them that nobody phoned me. I only got one chat message, but they keep making things up and saying that both the driver and restaurant called, but neither of them did. Now they won't agree to give me a refund.
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Mrs Phillips
United Kingdom
The Worst Food Delivery Company Ever
The Worst Food Delivery company ever, Very Expensive and Impolite attitude from a lot of the employees specailly the Riders as I had countless bad experiences when I get food and clearly it will take more time but, In addition to that you can't hurry your delivery, you can't reach the rider as he either ignores your call or makes up some excuse like ( 5 minutes, sir, the restaurant took a long time preparing your food, every building around here looks the same so which one belongs to you? etc...) they always find a way to justify their terrible customer support and on top of that, You will receive a cold meal! Why would anyone use a company treating its customers like this?
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Tariq M.
United States
worst service ever and bad quality
They provided bad quality and the worst service ever! There is no phone and no clear way to email anyone in charge! They locked my profile with 250 AED inside? (Credit for a refund) and a lot of points in it after contacting them for two months eventually they told me my account was hacked! If the account is hacked you need to let me know and if it's hacked it shows how untrustworthy the app is …but despite sending many emails and making many calls you continue to ignore my messages …. After two months they eventually contacted me asking me to create a new account to move my money and points there. I created a new account but they told me they can’t transfer it and to just place an order, then they can put it back! What is this supposed to be?! If I hadn’t been following up with you, you wouldn’t have reached out to me to return my money. Now, after months of trying to get in touch with you, you're telling me to make an order if I want my money and points returned!
