New Zealand
terribly disappointed with my order
I ordered three swords from Swords Kingdom uk in November 2021, that were supposed to get here before Christmas 2021. Because of issues with production they got held up, which wasn't a big deal to me as they weren't presents, but when they finally arrived one was really out of balance. When contacting Swordskingdom asking for a replacement they seemed ready to help. I sent pictures, and they asked me for a video and sent that as well. They said they were sorry and would send another one, they said this would be done January 22nd 2022. After a few months of waiting, and contacting them lots of times I was finally told I would get a refund. By then I had been waiting over 9 months since I ordered. The first person who promised me a refund was named Ami on the website's live chat. They've now said twice they'd put the money back on my card, but it still hasn't arrived. I contacted them again and got no reply. Maybe you'll finally give me my money back Swords Kingdom? I am terribly disappointed as i thought I had found a good shop to suggest to other dancers..
