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Customer reviews 3
S
sophie
United Kingdom
Five Scheduled Deliveries None Arrived
Five Scheduled Deliveries. None arrived. I got texts and emails confirming with a time frame. The first two Scheduled Deliveries were rescheduled the day I was expecting them. For the last three missed deliveries I had to reach out to them. Their Customer Service is appalling. Sometimes when calling you wait about 25 minutes and a recording says no one is available and then it hangs up. When you finally manage to speak to someone they aren't helpful. They make lots of promises but never keep them. After three weeks and five failed deliveries with the item not even leaving the storage, The Range canceled my order. Balancing life with kids, work, and school runs on five different occasions is frustrating and irritating when the item didn't show up or even depart from the warehouse. I will now look at who the delivery Service is before ordering online.
J
Jesse G.
United Kingdom
still waiting here
Furdeco contacted me to me through a message on Saturday 10/08/24 to arrange pickup for the 12/08/24. The time slot they informed me of for a collection was between 12 and 3, which wasn’t good for me. They suggested I call them to adjust it if necessary. When I received this message it was already past time to call since they shut at 3 pm Monday to Saturday. I phoned first thing Monday morning and left a message. I got a message at 12:04 pm saying they would arrive in about 40 to 90 minutes. They obviously overlooked my message. Then I received a call from their office and I told them again it was not convenient. I was told they would reach out to me again with a different time.The collection was arrange through The Range. The item is being returned because it was damaged and had a part missing. I’ve contacted with The Range several times who said they’ve emailed Furdeco several times but they’re still waiting for a reply. It’s now noon and I am still waiting here.
B
Bethan Nelson
United Kingdom
Great guys, thanks Furdeco
Johnny and Arvinder brought my bed today, called me 20 minutes before they arrived and then were kind, respectful and nice. Even with two flights of stairs, they carried the heavy boxes up to the top of the house without any issues and with a smile. Great guys, thanks Furdeco. Customer Service by phone was good, I got to talk to a real person and didn't get stuck on hold for long. Even though I was upset about things not their fault (vendor issue, not Furdeco), the customer service rep worked hard to calm me down and found a fix - good job all around.
