A rating is one part of the picture. Read the individual experiences to find what matters to you.
Customer reviews 3
A
Akosua C.
United Kingdom
DO NOT ORDER FROM THIS SITE
DO NOT ORDER FROM THIS SITE! I bought a few dog coats and checked the site's size guide to pick their size. They turned up and looked nothing like the photo and the sizing was crazy (I got a medium and it wouldn't fit a sausage dog!). I asked how to send them back and the returns address was in China! (I spent £50 in total for these coats, so I wanted a refund!) so I paid to post them with tracking and it cost £17. The tracking shows they've been held up in china since the 15/12/23, with the status saying 'Duty payment pending'. I've sent lots of messages to the seller trying to work out what it means and how to fix it but they either don't reply to me or a bot replies without answering my questions and just replies 'have a nice day'. I'm trying to work out how to raise a complaint but I don't think it'll help, because it's a scam! Don't buy if you want a rubbish product and can't get your money back! They ought to shut it down.
L
Losa P.
New Zealand
DO NOT BUY FROM THIS COMPANY
In mid-December 2023, I purchased a jacket from Fruugo as a Christmas present. It came in terrible shape wrapped like a cheap beach towel. The jacket appeared totally different than the one shown on Fruugo's site. The style was not the same. The color was different. The fabric felt flimsy and cheap. I returned the items and provided photos of the items and the shipping receipt for the items that went from the UK to China. For the past two and a half months, Fruugo's Online Customer Service has not admitted that they sold items that were not as described, overlooked the return of the items I returned, and would not accept my shipping receipt. They took my money for the original order and made me pay to send back the bad products. I saved photos to support my claim. DO NOT BUY FROM THIS COMPANY. THEY CANNOT BE TRUSTED.
J
Jing L.
United States
received just one costly part
I ordered what I thought was a ladder for the pool and received just one costly part of the ladder. I see this happened to at least one other buyer not long ago for the same product.
The Returns Policy allows returns for any cause within 14 days of getting it. After nearly two weeks of trying to get a return or cancel my order has led me to nothing. The site is not working well, and it seems intentionally hard on purpose to reach them.
UPDATE: After informing Fruugo I wrote some negative reviews and would start a chargeback using my card, I got an email saying I would receive a refund. If that’s true, give credit where it's needed, bump it to three stars.
