A rating is one part of the picture. Read the individual experiences to find what matters to you.
Customer reviews 2
M
Mrs Moore
United States
frustrating experience with damaged items
I have been a regular customer for a long time.
I typically order three to six dozen hats at a time and expect a few to arrive damaged due to bad packing. Getting replacements for the damaged items is often frustrating. I often just accept it. I keep ordering because of the selection and prices.
They delivered more than I asked for and more than what was listed on the invoice of my latest order. They barely attempted to contact me. To fix their error they charged my card without my approval, a card I hadn't used with Hatco/Capwholesalers for years and should NOT have been saved.
Working with customer support to fix this issue that was their fault was quite annoying and raised my concern and anxiety regarding the security of my personal data.
M
Mabel J
United Kingdom
thank you Katelyn and capwholesalers
I had looked everywhere for a hat like his favorite hat, but it shrank in the wash. I decided to call capwholesalers and talk to Katelyn. She was very supportive and listened carefully and went out of her way to find out the exact hat I was looking for. I received a sample and it was worth the price. I could work with their partner company to stitch a larger number so now I won't have to stress about ruining my husband's hats again. I have a secret stash all set. Thank you Katelyn and capwholesalers for all your help.