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Customer reviews 2
E
eric
United States
wish these scammers would stop
I came across this alleged discount store on Instagram. They had ads for some well-known Stanley cups. The prices seemed really low. But I decided to try it anyway. Thankfully, the total wasn't too high ($35). I placed my order on December 8, and they said it would arrive before Christmas. By January 8 the tracking said it was delivered January 8. So I checked my email and saw a link to reach them. Of course, I still have not received a response and I still do not have a Stanley cup. I wish these scammers would put their effort into something better instead of cheating good, working folks.🤨
C
Cian M.
Ireland
I will NEVER do business with these people
1 - I Bought a "new" transmitter (Dogtra) after losing my old one on 11APR23 and received it on 14APR23.
2 - The "new" transmitter arrived without its original box and packed only in a padded manila envelope with nothing but a packing slip.
3 - The "new" transmitter didn't work when it showed up (the middle power setting number didn't work).
4 - I Called FactoryOutletStore.com (FOS) to ask for a replacement transmitter and was told they could NOT send a new one before they got the old one back. So... Because of THEIR mistake (sending an item sold as "new" that didn't work properly), I would have NO transmitter while they waited for the old one.
5 - I asked them to ship a replacement while I held onto the old one. Once I had a working transmitter, I would return their defective one (so I could keep training my dog meanwhile). NOPE! Their "process" won't let them send me a working one before I send back the one they shipped, unless... I pay for another one FIRST! So... I have to pay for what they did wrong.
6 - They already had my payment info (and could've charged me if I chose to keep the broken transmitter (I have NO idea Why I would do that.) and they said they'd provide a return label for the bad one (so they could follow the return)... NOPE!
7 - They passed me from the person answering the 800 number over to "Scarlett" in "escalations" and then over to "Jane" but I still got nowhere.
8 - The way they handle things is wrong. If you sell someone a POS item, you should fix it. I will NEVER do business with these people and I wouldn't tell ANYONE to buy from them - unless you like getting ripped off.