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Customer reviews 2
L
Lorcan C.
Ireland
customer service feels like a local store
Revised review - I updated my rating to five stars. I can't remember any seller on the Internet ever getting in touch with me directly to fix an error and resolve the issue. Abt's team did just that, and quickly sent my order. I'm keeping my OLD review, but I will purchase from Abt again and recommend you do the same. The customer service feels like what a local store would offer, truly exceeding my expectations.
> OLD review - I found an item for sale. The website indicated it was available. I confirmed through their live chat that it was in stock. I ordered the item immediately. My order ended up on backorder. Then they let me know they didn't have it, never actually had it. What a disappointment.
W
Wen Lin
Canada
AVOID PURCHASING ANYTHING FROM FRIGIDAIRE
We purchased an expensive Frigidaire fridge--which had a warranty-- at Abt in January 2021. A couple of months later, we faced multiple issues with the unit: the fridge is freezing everything--all our groceries ended up frozen (we wasted a lot of money on food); the ice maker won't work; the motor is noisy. Repair technicians have visited several times to inspect it but always fail to bring the right part to solve the current problem or deliver the wrong part and have to start from scratch. Obviously, it doesn’t just take days to receive the right part--it takes MONTHS to get it. So many delays with "fixing" any of these issues. We reported the initial issues in December (even though they started earlier), and now it’s almost the end of May--still no resolution. At this stage, we asked them to replace the unit since it’s obviously unfixable. It’s a LEMON... But sadly, There’s a strict process with Frigidaire that requires them to try to repair it first and THEY decide if they will replace it or not.. So, sorry folks, even though Abt is the biggest single-store appliance retailer in the US, they can't actually help us. They are helpless.. Which, of course, is BS. If they were a decent company that supports its products, they would handle things correctly.... remove this POS from our house, donate it, and quickly swap the unit.. So, shoppers beware: Avoid purchasing anything from Frigidaire.. Ask questions before buying from Abt: How do they support their products? If you happen to buy from them, be sure to get the warranty and keep contacting them.. And then, since they won’t assist you, reach out to your state's Consumer Protection Bureau and file a complaint against them, which is what I intend to do next..