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Customer reviews 2
V
Vikram Desai
United States
no response and no refund
I ordered an item that was marked as "Like New". It arrived in okay shape but it didn't work whatsoever. It came from a shop (a Pawn shop like the rest of the sellers) that had lots of good reviews.
So I had to return it and ask for my money back. The only way to get in touch with them was through an email link to the Pawn Shop. They never answered. Then I sent it back (using my own money) and still haven't heard back or gotten a refund. Buya is nowhere to be found. I guess I'll contact my credit card company.
But if I hadn't ordered from Buya I could've avoided the time and hassle, and the postage for sending the item back.
A
Andrew Owens
United States
buya.com does not care about buyers
Bought a computer and paid for it right away on buya.com, from a pawn store named ( BBE/BK-KICKZ), but found out about a week later that the pawn store canceled my purchase and they said it was because the item was (wrongly priced). Why does it matter to me? I paid the complete asking price, including shipping, only to learn this a week later?
I think they should pay me interest on the cash I paid, because that's not fair. I Reached out to buya customer service and they told me they would return my call within a few hours. It's almost 4 days later now, still no response. They make empty promises to customers, and it looks like buya.com does not care about buyers.
I am going to file a complaint with the states attorney General office and the FTC.